"If you're a senior executive or manager and want to make sure that your workers don't get too uppity, you might achieve your goal by being a tyrant and by encouraging your lieutenants to be the same way. Surely management-by-intimidation works, right?"
- "Create a workplace culture that values superficial politeness over honest work relationships. Make sure that superficial atmosphere -- what psychologists Linda Hartling and Elizabeth Sparks call a "pseudo-relational" organizational culture -- sweeps employee concerns or differences of opinion under the rug. " (University of Newcastle management talk endlessly about how perfect the workplace culture is, whilst destroying anyone who mentions any problems)
- Insert a civility rule into your employee handbook that ensures, say, when a young staff assistant complains angrily about management inaction on her sexual harassment complaint, you can nail her for acting inappropriately, "in violation of our employee policies." By turning targets of mistreatment into transgressors, you can get rid of pesky complainers. (The University of Newcastle has the world's best collection of policies, guidelines, programs, documents etc etc on complaints, discussing complaints, taking action on complaints, BUT no real action is taken on real complaints, except to destroy the whistleblower).
- Keep using the word "transparency" over and again, even as you become less transparent. (University of Newcastle has rapidly increased and enlarged PR staff and has become an expert on spin).
- Favor and reward a group of loyalists who will act as surrogate defenders to slap down any criticism on your behalf. (We have had many reports and our own personal experience of the University of Newcastle rewarding those members of staff who stop any complaints - promotion, awards, etc etc).
- Bully and expel a dissenter or two to send a message to everyone else that they'd better not question the organizational line (many examples of this by the University of Newcastle - also in the press and in submissions to the Parliamentary Inquiry into Workplace Bullying).